Overview
Fathom is an AI notetaker app for video meetings that has quickly risen to the top of G2 as the number 1 rated AI meeting assistant. Dreamten has been working with Fathom for years, and in 2024 I was tasked with conducting 2 rounds of user studies for the web app redesign Dreamten crafted.
Below are some of the key slides from the first research round presentation I created and delivered to Fathom CEO, Richard White.
Series A funding round following this study
process
This study began with the process of mod guide creation. I wrote a series of intro questions to warm the user up to the conversation, and then a series of tasks for the user to perform in the new prototype. These tasks were all centered around the high level goals established, and tested certain features of the redesign that had potential for confusion.
Conducting the interviews I asked neutral, unbiased questions as the user worked through the prototype, to get their true thoughts and feelings. I also asked follow-up questions after they had completed all tasks to perform a sentiment analysis.
Upon completion of all the user interviews, I created my presentation to conclude the study. The presentation focused on all aspects of feedback, positive, neutral, and negative. The Findings Matrix included at the end of the presentation summarized all points of actionable feedback, and prioritized them by value and ease of implementation.
© Eric Todd Design 2024